Proteinxpress India Product Return Guidelines
At ProteinXpress™ India, we prioritize quality and efficiency throughout our operations. We carefully source products from renowned international brands, ensuring their authenticity and purity. Our streamlined import process guarantees timely delivery while maintaining product integrity. Rigorous quality checks are conducted to verify the potency and authenticity of every product before shipping. However, if you are not satisfied with your purchase and wish to return a product, please refer to the following guidelines.
How Does the Return Process Work?
To initiate a return, we will arrange for a pickup of the product you wish to return.
Products are eligible for return only if they have been received in a damaged condition or if the product cannot be authenticated using the TRUSTSEAL sticker. Please note that the product must remain sealed and unopened. Returns cannot be accepted for reasons related to taste or smell preferences.
If you have received a damaged product, please initiate the return process through the “My Orders” section on our website. You will need to provide details such as your contact number, address, preferred return pickup time, and the reason for the return. Additionally, you must upload a short video of the product showing the defect to help our team understand the issue. Once these details are submitted, our customer care team will contact you by phone.
For products purchased as part of an offer, please return both the original product and any free items received to complete the return process.
When Can I Return the Product?
You can return a product within 48 hours of receiving it if:
- The product’s seal has not been broken or the packaging has not been opened.
- The product was delivered in a damaged condition.
- The product cannot be authenticated using the TRUSTSEAL code on the packaging.
In all return cases, a short video of the product highlighting the observed defect is required.
Items Not Eligible for Return
No, we do not offer product exchanges.
Do I Have to Pay Return Fees?
No, there are no return fees.
How Many Days Do I Have to Return My Product?
You have 2 days from the date of receiving the product to initiate a return.
What Information Will Our Customer Care Team Require?
To ensure a smooth return process, please have your order number and product details ready when contacted by our customer care team. You will be asked to explain the reason for the return and provide a brief video showing the defect. This video must be uploaded when you initiate the return request via Whatsapp/Email
When Will I Receive My Refund?
Once the product has been picked up, we will process your refund within 7 days. After processing, it may take up to 5 working days for the refund to appear in your bank account, credit card, or original payment method.
Need help?
if you need further assistance, please call us at 011-9990370987, Monday to Saturday, from 12:00 PM to 6:00 PM or mail us : support@proteinxpressindia.com