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At ProteinXpress™ India, we prioritize quality and efficiency throughout our operations. We carefully source products from renowned international brands, ensuring their authenticity and purity. Our streamlined import process guarantees timely delivery while maintaining product integrity. Rigorous quality checks are conducted to verify the potency and authenticity of every product before shipping.
However, if you are not satisfied with your purchase and wish to return a product, please refer to the following guidelines to ensure a smooth return process.
To initiate a return, we will arrange for a pickup of the product you wish to return.
Products are eligible for return only if they have been received in a damaged condition or if the product cannot be authenticated using the TRUSTSEAL sticker. Please note that the product must remain sealed and unopened. Returns cannot be accepted for reasons related to taste or smell preferences.
If you have received a damaged product, please initiate the return process through the "My Orders" section on our website. You will need to provide details such as your contact number, address, preferred return pickup time, and the reason for the return. Additionally, you must upload a short video of the product showing the defect to help our team understand the issue. Once these details are submitted, our customer care team will contact you by phone.
For products purchased as part of an offer, please return both the original product and any free items received to complete the return process.
You can return a product within 48 hours of receiving it if:
In all return cases, a short video of the product highlighting the observed defect is required.
Returns are not accepted for the following reasons:
No, we do not offer product exchanges. If you need a different product, you will need to initiate a return for the original item and place a new order.
No, there are no return fees. We will arrange a free pickup for your return.
You have 2 days (48 hours) from the date of receiving the product to initiate a return.
To ensure a smooth return process, please have the following ready:
Our refund process follows a clear timeline:
Please ensure you initiate your return within 48 hours of receiving your order and have video evidence of any defects ready. This helps us process your return quickly and efficiently. For any questions or concerns, our customer care team is here to assist you throughout the return process.
Your security and privacy are our top priority.
We use a secure payment system that encrypts your information while it’s being sent. We don’t save your credit card/debit card/UPI information, and we never sell your personal information such as phone numbers with any third-party sellers.
